title: FAQ description: Frequently asked questions about AirShop: what it is, how to get support, and common setup questions. keywords: [account support, contact, subscription]

Frequently Asked Questions¶

Common questions about AirShop.

General¶

What is AirShop?¶

AirShop is a platform for managing quotes, orders, and inventory for manufacturing and fabrication workflows.

How do I get support?¶

In the AirShop app, use the Help widget in the bottom-right corner to contact AirShop.

How do I connect Claude or ChatGPT?¶

AI assistant (MCP) is in beta. Open Settings → Integrations → AI assistant (MCP) and choose Request access. You do not need beta access to open that page. After AirShop approves your organization, follow AI assistant (MCP).

Subscription¶

Go to Subscription to subscribe or change your plan. Choose monthly or annual billing (Solo is monthly only), select a plan, and complete checkout. To change an existing subscription (upgrade, downgrade, or cancel), use Manage subscription on the Subscription page. See Subscription for plan details and pricing.

Which plan includes Shopboard Sync?¶

Shopboard Sync (live AirShop activity on your shop floor display) is included on Starter, Team, and Pro. Solo does not include Shopboard Sync. Shopboard is in private beta; see Shopboard.

Who can manage subscription?¶

Only Organization Administrators can access the Subscription page and manage plans and payment. If you're not an admin, contact your organization admin.

What happens if my trial ends or payment fails?¶

When your trial ends, you must subscribe to continue using AirShop. Go to Subscription to choose a plan. If a payment fails, you have a grace period to update your payment method. If not updated, access may be blocked until you reactivate. See Subscription for details.